Privacy Policy
Last Updated: March 2026 · Governing Entity: AVS Plumbing (avs-plumbing.info)
1. Overview & Information We Collect
AVS Plumbing is an independent referral directory connecting users with independent local plumbing contractors in San Mateo County, California. Because we operate exclusively via phone dispatch and do not deploy web lead forms, we collect minimal personal data.
When you interact with our website or call our phone numbers, we may collect:
- Telephone Call Metadata: Caller ID telephone number, timestamp of call, call duration, and general geographic location from which the call originates.
- Call Audio Recordings: Inbound phone calls may be monitored or recorded for quality assurance, dispatcher training, and dispute resolution purposes.
- Technical Website Data: IP address, browser type, device identifiers, and page visit metrics collected via privacy-conscious aggregated analytics.
2. How We Use Collected Information
Information collected through our telephone routing system is utilized exclusively to:
- Connect your telephone call with an independent local plumbing contractor servicing your Peninsula area.
- Evaluate dispatch availability and response times across San Mateo County.
- Maintain audit records of dispatch referrals.
We do not sell, rent, or trade caller telephone numbers or personal information to third-party marketing brokers or unsolicited lead generators.
3. California Privacy Rights (CCPA / CPRA Notice)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents possess specific statutory rights regarding their personal information:
- Right to Know: You may request disclosure of categories of personal information collected about you.
- Right to Delete: You may request deletion of call records or personal data, subject to legal compliance retentions.
- Right to Non-Discrimination: You will receive equal service regardless of whether you exercise privacy rights.
To submit a privacy inquiry or CCPA request, please call our designated privacy line at (321) 559-0657.
4. Independent Contractor Relationship Disclosure
When our service connects your call to an independent plumbing contractor, any information you provide directly to that contractor (such as your home address, payment information, or specific property access codes) is governed by that contractor's independent privacy practices and service agreements.
Questions About Our Privacy Practices?
Call (321) 559-0657 to speak with our compliance desk.